The roleplay was fairly easy and the interviewers were very nice. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. The process took 1 week. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. A role play and an interview. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Fly with us and take your career to new heights. They didnt even ask what experience I have. Visit this page; Operations. I interviewed at Jet2.com and Jet2holidays. The process took 2 weeks. summary. I applied online. View All. when were you proactive Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. Answer. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. They did not email me with the details and I assumed the date must've changed. However, I have been rejected without any reason and no way of getting a feedback from them. scusiamo se questo pu causarti degli inconvenienti. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Short, straightforward and to the point. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . try to sound engaged and interested. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Il primo step si basa su una video interview su una piattaforma. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. Balloon arch Jet2 back in black despite 'difficult return to normal operations' . We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. questo messaggio, invia un'email all'indirizzo The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Cheers to 20 years, and many more to come. Kay loves working for. temp to perm. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. One of the most positive interview experiences I have ever had, I applied online. Excellent explanation of job decription. Our dedicated customer service SJT . 2. Over 60% of our holidays are sold online! A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. This is a great quality for a customer service advisor to possess. Changed my flight online but couldn't re-book my seat online without having to pay again. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud 1. Third and final stage is telephone call asking about the company. Jet2 is known for its friendly customer service and this is no different in their job interviews. Can't find what you are looking for? I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. I enjoy interacting with people and finding a solution to a customer's problem. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. verdade. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Followed by a video interview. Very standard and typical . Describe a time you collaborated with a peer to solve a problem. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. And we focus on delivering these values at all times. Your email address will not be published. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Anonymous Interview Candidate in Leeds, England, I applied online. Recruitment Systems & MI Analyst. The process took 5 days. Free interview details posted anonymously by Jet2.com interview candidates. Tell me a time when you have delivered excellent customer service. Jet2.com was named the - by UK travel agents for the tenth time. 11.28 - 12.64 per hour. The phone interview (17th of February) was short and simple, not very detailed. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. They didnt even ask what experience I have. Step two: online written assessment. I know I havent got the job which is why Im writing this now. Also, it might take some time to get a reply from the airline personnel. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Applied on the 11th of February. We are sorry for the inconvenience. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Tell us about a time you delivered exceptional customer service. 14. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. The process took 2 weeks. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. job category. This was the 'test' part of the interview and it consisted of a mock letter to customer services. Great interview. Internet and download speeds. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. Its something you can benefit from in your role. Anonymous Interview Candidate in Leeds, England, I applied online. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . If you joined our Customer Service Team you would be working from home. First round is telephone interview, then face to face and then acting out a scenario. Il primo step si basa su una video interview su una piattaforma. Application was online. The process took 2 days. Once you reach there, you can find all solutions to your queries. What do you know about Jet2 as a company? Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Leeds, United Kingdom. 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. Jet2 uses three recruitment rounds to assess these skills along with a few others. Goodie bags packed with special treats They are very polite and helpful during all process. Operations Our Operations Teams keep everything running . Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Pilots Fly with us and take your career to new heights. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. The process took 1 week. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Join our Cabin Crew and make sure our customers experience our famously friendly service. The scenario would be how you would handle a customer call. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Performance & security by Cloudflare. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Jet2 Customer Service. I applied online. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Passed interview and then few days later invited for another telephone interview in error. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Tell me about a time you dealt with a difficult customer? Free interview details posted anonymously by Jet2.com interview candidates. enviando un correo electrnico a The process took 1 week. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. This lasted 10 minutes and I was asked two competency questions. para nos informar sobre o problema. Choose how to contact us. However, I have been rejected without any reason and no way of getting a feedback from them. Then a phone call asking some questions. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. If you continue to see this You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Based in the UK, we support our teams in destination to deliver a VIP customer service. The scenario would be how you would handle a customer call. when did you give VIP service. No apology or response to emails advising error. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. The process took 2 weeks. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. I interviewed at Jet2.com (Leeds, England) in Jan 2023. I applied online. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. Wir entschuldigen uns fr die Umstnde. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Get a quick guide about Delta airlines refund policy & rules. Sign Up for Job Alerts. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role Interview. construction, trades & mining. 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